Tech Industry Luncheon: Scaling AI For Peak Season

Description

As the holiday season approaches, the pressure on operational scale and customer experience reaches its peak. Join Tech Titans for a timely fireside chat featuring two of DFW’s top technology leaders:

• Paul Puopolo – EVP & Chief Innovation Officer, DFW International Airport
• Wei Dong – VP & Chief Information Security Officer, Michaels Stores

Discover how these enterprise leaders scale artificial intelligence during peak season, move from pilot projects to full production, and drive digital transformation at scale.

Key Takeaways & Discussion Highlights:

• From AI Pilot to Production: DFW treats AI as critical operational infrastructure, while Michaels launched Ask Mike in just weeks. Learn actionable strategies to escape "pilot purgatory."
• Moving Fast Without Breaking Trust: Balance rapid innovation with robust security in today’s AI-driven threat environment.
• CX at Scale: From DFW’s biometric boarding and AI wayfinding to Michaels’ omnichannel conversational shopping — learn how non-tech giants operate like agile tech companies.
• Cultivating an Innovation Culture: Gain practical frameworks for driving culture change, from empowering "everyday innovators" to turning developers into security champions.
• The Decision Framework (Build, Buy, or Partner): How DFW (Airports AI Alliance) and Michaels (Google Cloud & in-house builds) evaluate technology strategies to drive ROI.

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