Tech Industry Luncheon - Nov. 19
What have you done for me lately? The changing landscape of the CIO role Presented by
Featuring Gertrude Van Horn, CIO, NCH Corporation
Does this sound familiar?
Yes, you've helped us respond to COVID, equip a remote workforce in a matter of weeks, turn on a dime to support collaboration, drive changes to support a new sales dynamic and transform processes and operations.
But, what have you done for me lately?
Over the past 18 months, CIOs and IT executives have been in the eye of the storm, driving and navigating an incredible amount of change, responding to the rapid transformation of businesses, an up-tick in global security threats, and ever-increasing demand.
IT teams have delivered incredible accomplishments and at a remarkably fast pace. Yet, while they are struggling to catch their breath, many businesses want even more from their IT teams and technology investments. The pace often seems frighteningly unsustainable.
The role of the CIO is undergoing a significant evolution, requiring business intimacy, the ability to leverage rapid technology changes and vendor advancements, and responsiveness to threats and scrutiny of internal costs, all the while meeting accelerating time-to-market expectations.
Successful CIOs will need to rise to these increasing challenges, The best of them will demonstrate tremendous leadership, courage, stamina, expert partnership and collaboration skills, coupled with the ability to inspire incredible talent and foster a culture of innovation, commitment & dedication.
About the speaker:
Gertrude G. Van Horn is a Senior Vice President and the Chief Information Officer at NCH Corporation - a $1 B, privately held, global manufacturer of industrial, commercial, and institutional maintenance products and services, water treatment, and specialty lubricants. NCH?s Global IT Team has more than 100 global technology professionals supporting 55+ countries, with staff based primarily in the Irving, Texas, Headquarters, along with staff in the UK, Czech Republic and the Philippines.
Since joining NCH as CIO in 2011, Trude has brought improvements in revenue pipeline tools and capabilities, operational improvement, cost savings, and has dramatically enhanced NCH?s security and risk profile. Before coming to NCH, Trude held senior Technology Leadership roles at American Express, JP Morgan, Victoria?s Secret, Office Depot, Jo-Ann Stores and Haggar Clothing Company.
- Heightened cost sensitivity - embraces NCH's need for the most cost effective solutions to preserve margins which continuing to improve and modernize tools and landscape. Excellent negotiator, driving millions of dollars in cost avoidance through favorable vendor and service contracts.
- Partnering with the business ? Defining next generation sales/ service software to drive efficiency of NCH?s 3000+ global sales and service associates, providing game changing technical sales capabilities to beat competitors . Unique solutions tailored to individual Business Units, product lines, and regions yet leveraging a cost effective, shared, common global platform that drives support costs lower.
- Bringing innovation ? Launched an innovation team that has partnered with the Business for efficiencies through robotics process automation, machine language and AI, and no code / low code.
- Business Continuity and Recovery ? deep experience in security improvement strategy and positioning for a swift recovery from threats or a ransomware incident.
- Cost savings & avoidance- avoided over $1 million in tool cost increases for new purchases and renewals. $3 + million savings by using alternatve 3rd party maintenance. $5 million cost avoidance through contract negotiation. Saved $10s of millions by avoiding costly integrators for Oracle global deployments and move to cloud hosting. Saved over $2 million annually in software costs for sales and service technology. Successful off-shoring for staff cost improvements
- Technical Modernization ? Improvements in global networks, data back-up and recovery, resilience for mission critical systems, hyper-converged infrastructure, new communication and collaboration platforms.
- Orbie Award winner ? CIO of the Year 2021.
- IT Luminary Award winner ? 2020
- Tech Titans CIO - Finalist, CIO of the Year 2021
- Frequent speaker for IT and Women?s leadership events; speaking events in the US, Asia and Europe
- Active participant, leadership, advisory roles: Dallas CIO, DFW Alliance for Technology & Women (ATW) , Society of Information Management
- Advisory Boards: Executive Women?s Forums International, 2020 Women on Boards, Innovation Advisory Council Member at Vation Ventures
- CIO recognition and nominations - Innotech, Dallas Business Journal, Tech Titans, IT Luminary, Dallas CIO
- Four Seasons Golf and Sports Club ? Women?s Golf Association, former Board of Governors
- elIrving / Las Colinas Chamber of Commerce - Executive Board; Chair of Tech Leadership Committee
- Mentor ? UTD Grad Student Women in Tech; University of Chicago Undergrad Women in Science
- Rimini Street (RMNI) ? former Chairman - Global Client Advisory Board
- Technology Ball ? Executive Host
?The CIO Role is a business enablement role - collaborator, strategist, visionary, change agent, disruptor, protector. The drive for business innovation, automation, agility and leveraging emerging technologies needs to be delicately balanced with security, data privacy and protection. The role comes with tremendous cost pressure and accelerating time-to-market expectations, requiring leadership courage, tough skin, an amazing team and a culture of commitment & dedication.?
Born and raised outside of Philadelphia, Trude is a graduate of Temple University and currently resides in Irving, Texas, with her husband. They golf every weekend.
- Work for someone you admire, work with people you trust, and hire people who are smarter than you!
- Give back to the communities where you live, work and play!