"Engaging the customer by delivering customer delight™"
Featuring Steve Zipkoff, author and speaker
Well-known author and corporate speaker Steve Zipkoff will identify six working tools that delight and engage internal and external customers, so they become customers forever. This unique one-of-a-kind program can help your business increase sales, profits, employee retention and morale. Find out why delivering customer delight is for you!
About the speaker:
What Steve’s All About:
Steve’s got humor. Steve’s got style. Steve causes results. Steve’s energetic presentations combine the power of an inspirational motivator, the skill of a sage story-teller, the timing of a stand-up comic and the knowledge of a seasoned business professional, creating a presentation that will have an immediate impact on audiences. “If you’re laughing, you’re listening and if you’re listening, you’re learning.”™ That’s what Steve’s all about. Steve’s educational and motivational flair will bring value to any conference, convention, seminar or company gathering.
Steve is the President/CEO of Zipkoff Solutions, a unique, innovative management education company born in 1992, utilizing a “no-box” thinking approach. After over twenty years of accomplishments with Sears, Roebuck, KFC, Burger King and Taco Bell (Pepsico), Steve set out to entertain, educate and motivate audiences with an energy rarely seen. Steve energizes you.
What has Steve done?
With over 40 years of retail marketing wizardry his accomplishments are world renown.
Created the Sears DieHard battery national marketing introduction.
Developed the “We Do Chicken Right” national strategy for KFC.
Established the “Value Menu” for Taco Bell.
Sustained two years of monthly same store positive sales comps as the Chief Marketing Officer at la Madeleine French Bakery & Café.
Spearheaded the introduction of the “Battle of the Burgers” competitive strategy for Burger King.
Led an Internet company (One-and-Only.com) to increased revenue and sustained profitability that led to an outright company purchase for over $40 million.
Steve is currently an Instructor at SMU Cox Graduate School of Business where he has earned the prestigious Teaching Excellence Award 35 times for his course on “Delivering Customer Delight™.” He is a highly sought-after internationally known keynote and educational session speaker who provides a unique blend of educational lessons, entertaining anecdotal stories and motivational inspiration applicable to any business environment to achieve immediate growth and business culture rejuvenation.
PRE-ORDER YOUR BROWN BAG LUNCH!
You can pre-order online with Jersey Mike's and have it delivered to the Tech Titans office in time for the lunch program, or pick it up at the East Side location (700 E. Campbell Rd., corner of Campbell Rd at N. Central Expy). To ensure delivery to Tech Titans for the Brown Bag Lunch event, please place order the day before, or by 9 AM the day of the event. Put "Deliver- Tech Titans (MTBC) Brown Bag Lunch" in the Notes section during the online check out. You may see that the only "order type" available online is for pickup. As long as you specify "Deliver- Tech Titans (MTBC) Brown Bag Lunch" in the Notes, Jersey Mike's will deliver to our office.