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RESPONSIBILITIESResearch, analyze, interpret and report internal performance data.Establish a regular cadence for updating, integrating and analyzing enterprise data from all sources of customer feedback.Lead quarterly and annual Net Promoter Score survey analysis and results reporting as a key initiative for the company.Ability to discuss incremental improvements and contribution to customer and revenue growthSupport on-going event based (ex: product support, implementations) customer satisfaction ...read more