Tech Industry Luncheon: Scaling AI For Peak Season

Description

As the holiday season approaches, the pressure on operational scale and customer experience reaches its peak. Join Tech Titans for a timely fireside chat featuring two of DFW’s top technology leaders:

• Paul Puopolo – EVP & Chief Innovation Officer, DFW International Airport
• Wei Dong – VP & Chief Information Security Officer, Michaels Stores
• Andrew Hopkins  – The Privacy Chain, moderator

Discover how these enterprise leaders scale artificial intelligence during peak season, move from pilot projects to full production, and drive digital transformation at scale.

Key Takeaways & Discussion Highlights:

• From AI Pilot to Production: DFW treats AI as critical operational infrastructure, while Michaels launched Ask Mike in just weeks. Learn actionable strategies to escape "pilot purgatory."
• Moving Fast Without Breaking Trust: Balance rapid innovation with robust security in today’s AI-driven threat environment.
• CX at Scale: From DFW’s biometric boarding and AI wayfinding to Michaels’ omnichannel conversational shopping — learn how non-tech giants operate like agile tech companies.
• Cultivating an Innovation Culture: Gain practical frameworks for driving culture change, from empowering "everyday innovators" to turning developers into security champions.
• The Decision Framework (Build, Buy, or Partner): How DFW (Airports AI Alliance) and Michaels (Google Cloud & in-house builds) evaluate technology strategies to drive ROI.

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